Industry Engagement


Shared Services Canada (SSC) is consulting the private sector – the information technology (IT) industry, including IT associations – during the Industry Engagement Phase of the Email Transformation Initiative, to ensure fairness, openness and transparency in the procurement of a consolidated email solution for the Government of Canada, and to help SSC select the most secure, reliable and cost-effective solution possible.

Contract Award – June 25, 2013

Shared Services Canada today announced a major milestone for the Government of Canada’s Email Transformation Initiative. The Government of Canada has selected Bell Canada to deliver the new email solution for Shared Services Canada and the 43 partner organizations it serves.

Request for Proposal – March 1, 2013

As part of the Bid Solicitation phase, SSC issued a Request for Proposal (RFP) on March 1, 2013. After a transparent and rigorous collaborative procurement process, which included the industry engagement phases (described below), SSC issued the RFP to four pre-qualified vendors: Bell Canada, Dell Canada, HP Canada, and IBM Canada.

The four vendors will have until the close of the RFP on April 9, 2013 to submit their proposals. Then, SSC will begin the evaluations of the vendor proposals. A fairness monitor will observe the evaluation of the proposals with respect to SSC’s adherence to the evaluation process described in the RFP. This fairness monitor has been involved in all phases of the industry engagement to ensure fairness, openness and transparency in the process.

Once the RFP results have been evaluated, senior SSC management will consider options for an email solution for the Government of Canada – one that meets its stated requirements including security and value for money.

Review and Refine Requirements – November 2, 2013 to January 31, 2013

On November 21, 2012, SSC entered the Review and Refine Requirements (RRR) Phase that runs until January 31, 2013. In this phase, successful respondents have an opportunity to enhance their understanding of the ETI requirements. The RRR phase will also permit SSC to conduct due diligence with these respondents on the Initiative’s requirements. In the RRR phase, successful respondents will work with SSC to review and refine the business and technical email requirements.

Request for Responses for Evaluation – September 19, 2012

SSC issued a Request for Responses for Evaluation (RFRE) on September 19, 2012. The RFRE's purpose is to identify successful respondents with proven track records for designing, implementing and operating an enterprise email solution. The RFRE is neither a Request for Proposal nor a solicitation of bids or tenders; it is intended only to pre-qualify respondents for the next stages in acquiring an email solution.

The RFRE closed on October 23, 2012. SSC received responses to the RFRE and evaluations that included both technical and procurement specific activities to determine the eligibility of vendors to proceed to the next phase of the process. Following the evaluations it was determined that submissions were non-compliant due to administrative requirements.

Therefore, to ensure the best market-based competitive process for the ETI, SSC determined that the RFRE should be reposted to ensure fair competition, giving respondents the opportunity to meet all the conditions of the RFRE. The RFRE was reposted to MERX for one week, from November 2, 2012 and closing on November 9, 2012.

Request for Responses for Evaluation (November 2, 2012)

Industry Engagement Day and Request for Information – June, 2012

Industry feedback from the Industry Engagement Day (June 12, 2012) and the Request for Information (posted June 22, 2012) provided useful input into the next phases, including availability of new technology and perspectives on data migration and other areas of implementation.

Request for Information (June 22, 2012)

Industry Engagement Day (June 12, 2012)